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Survey research suggests that 85 per cent of companies world‐wide have performance management systems. Of that number, many adopt such systems with the ultimate objective of increasing productivity and profitability. The purpose of this paper is to show how EDF Energy decided to adapt existing theory to create an in‐house version of the balanced scorecard, with the objective of creating and sustaining a continuous improvement culture.

This paper outlines the integration of fundamental principles of performance management systems in the context of a large UK energy company. It highlights good practices in the design, alignment, implementation and communication of such systems.

The key findings of this paper are the importance of the use of goal‐setting theories, particularly in the design and alignment of company ambitions and objectives. In doing so, value‐mapping provides the mechanism to align individual performance with company strategy. This case also highlights the importance of a “performance dialogue” to support the strategic alignment of organisational goals and build a culture of continuous improvement.

Organisations that are planning to review or implement performance management systems should first, consider the alignment of company ambitions and goals with the operational and individual objectives and second, build structured but adaptable communications channels to convey and reinforce the ambitions, objectives and values of the organisation.

The paper provides insight into the way in which standard and accepted approaches to performance management, based around the Balanced Scorecard framework, can be modified to reflect the context of a specific organisation, and the lessons that have been learned along the way.

IT is seldom that I can bring myself to write anything for publication, and as I had a longish article on “The education of librarians in Great Britain” printed as recently as 1964 in the Lucknow Librarian (which is edited by my friend Mr. R. P. Hingorani) I had not contemplated any further effort for some time to come. But as THE LIBRARY WORLD evidently wishes to cover all the British schools of librarianship it would be a pity for Brighton to be left out, even though, coming as it does towards the end of a gruelling series, I can see little prospect of this contribution being read. Perhaps, therefore, I need not apologise for the fact that, as my own life and fortunes have been (and still are) inextricably bound up with those of the Brighton school, any account which I write of the school is bound to be a very personal one.

Highlights the importance of the integration of library services into the parent organisation particularly during times of dynamic change, insecurity and financial constraints. Explains the benefits and practicalities of an integrative approach to the management of change. Suggests how this approach may be adopted through consideration of four dimensions of service management: the customer bases and their needs, strategic planning and awareness, public relations and performance evaluation. Concludes that the building of partnerships and alliances within organisations helps to build the strength both to maintain stability and also to continue to innovate and develop services to meet the changing needs of the user community.

“OH, that socialist fellow” would have been the rejoinder of older members of the Bromley establishment up to 1950 to any mention of H. G. Wells. It was not held to be an honour for the town to have been the birthplace of H. G. Wells nor was it felt that he should be honoured by the town. No plaque marked the site of his birthplace and there was no greater stock of his books in the Bromley Library than in any other.

Examines the role of public relations within the UK retail sector and seeks to determine whether retailers use public relations strategically ‐ as a means of managing their relationships with key stakeholder publics ‐ or simply as a tactical publicity function. Identifies, in an exploratory study conducted in four major UK retail organizations indicative of the different types of retail institutions within the UK, the main characteristics of the public relations functions and compares these with those associated with each of the four models of public relations identified by Grunig and Hunt (1984). Looks at the relationship between the marketing and public relations functions, analysing whether public relations operates as an independent function free of control from marketing or whether it operates simply as a sub‐function of marketing. Considers to what extent public relations can be said to play a strategically important role within the UK retail sector. Highlights the considerable diversity in the way in which public relations is practised within the retail organizations studied, and suggests the need for more extensive research to identify the reasons for this diversity in the way the public relations function operates within the UK retail sector.

We argue that entrepreneurship emerged as a celebrated global cultural ideology during the neoliberal era; it is a product of the intensified celebration of the individual as the source of progress. As a result of these cultural roots, contemporary ideas of entrepreneurship are constituted by intertwined dimensions that reflect the sacred status of individuals; namely, vision and leadership. We illustrate our arguments about the expanded discursive celebration of entrepreneurship and its dimensions using the empirical example of changes in the content of Harvard Business Review articles over time. Our analysis of 13,117 abstracts and titles over the period 1925–2019 show an early focus on concrete industry settings, followed by a period dominated by formal organization and management, and then the rise of a focus on entrepreneurship, vision, and leadership since the 1990s. As a cultural trend, the discursive valorization of entrepreneurship is disconnected from the typical entrepreneurial experience (of failure) and from actual founding rates of new ventures (which decline in recent years). Moreover, the shift from liberal to neoliberal cultural ideologies supported a fundamental transformation away from formal management and organization and toward leadership and entrepreneurship. If the cultural foundations shift again, as recent global declines in democracy and trade suggest may be occurring, we are likely to see changes in the nature of the favored models for structuring economy and society.

Difficulties which have for many years surrounded the interpretation of false descriptions of trade goods and services are emphasised in the discussions, in and out of Parliament, of the Protection of Consumers (Trade Descriptions) Bill, the new code of consumer legislation which although incorporating much that has gone before, does introduce a number of rather sweeping extensions. In the opening of the Committee stage in the House of Lords most of the debate ranged around the meaning of the term false description itself, and an amendment which defeated the Government, made it necessary for a description to be false in a material particular to be an offence. This is in fact the present law. The amendment has now little more than theoretical interest as the Bill with numerous others was jettisoned because of the General Election.

Gives an objective, factual overview of what has to be done to prepare for competitive tendering in UK libraries, with particular reference to public libraries. Discusses the national situation, the purpose of competition, its advantages and success criteria. Considers the particular experience of the pioneer enabling London Borough of Bromley. Gives a straightforward description of the steps necessary in preparing for competition: the service review and articulation of standards, and the separation of client and contractor functions. Considers the client role of writing and specification, establishing the contract strategy, implementing and monitoring the contract, together with the options for contractor side preparation. Finally, comments on the potential difficulties of the client‐contractor division.

Provide a general contemporary overview of street vending around the world, focusing on the major issues underlying its permanence as a phenomenon, and the ambivalent attitudes displayed towards it by governments and off‐street business communities. Focuses on street vendors as an occupational group ad includes arguments for and against their existence, the impact of their geographical and economic location, and role of the government.

In The Times (10th July 1992) the following by line appeared on p1 ‘Body Shop wins unholy row with businesswoman’; announcing that Sir Peter Pain, sitting as a High Court judge, had granted an injunction restraining a Mrs Pauline Rawle, who was described as ‘an evangelical Christian woman’ from using the ‘Body Shop’ name in respect of six franchised shops in Bromley, Maidstone, Canterbury, Romford and Croydon (2 branches). It was alleged that the ‘close relationship’ essential to the franchise contract between Mrs Rawle and the Body Shop ‘had clearly broken down’. Mrs Rawle allegedly told staff to have nothing to do with Body Shop representatives and alleged a conspiracy against her and comparing herself with God and the Body Shop organisation to Satan! Mass dismissals of staff followed and the franchises were temporarily closed and re‐opened with inferior standards. This case is one of the few reported decisions on franchise operation in the UK.